This agreement, in all its parts, was drawn up to guarantee the rights of customers and the rights of Pixel Technology (Fourth Dimension Technology Corporation LLC) and to clarify the obligations of each party. This agreement is a contract that takes effect from the date of the customer’s subscription with Pixel Technology, and it is a contract between the two parties that must be adhered to by both parties.
Definitions:
Pixel Technology: It is the trade name for approved website and print design services provided by Fourth Dimension Technology LLC.
Client: is the individual who obtained one of the services provided by Fourth Dimension Technology LLC.
General Provisions
To begin using our services at Pixel Technology, you agree that you are of legal age that allows you to conclude a binding contract and service agreement between you and Pixel Technology (Fourth Dimension Technology Corporation LLC). You agree to:
Provide true, current and complete information about yourself as prompted by the registration form to request a service (“Registration Data”)
Maintain updated registration data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete or incomplete, or Pixel Technology has reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, Pixel Technology has the right to suspend or terminate your account and refuse any and all current use of your account. or future use of the Service (or any part thereof).
All services we provide are used for lawful purposes only
We have the right to amend the terms of the agreement at any time with notice to our existing customers
When you register with Pixel Technology, all your personal and financial information is encrypted and kept completely confidential, and is not available to anyone other than Pixel Technology employees to access it except when you request it yourself or at the request of judicial authorities.
We never sell your personal information, including your email in the first place. Rather, some of your information may be used to send our offers only, and you can request to stop sending these offers at any time.
We use “cookies” on customers’ devices to ensure safe communication and interaction between us and them. We use “cookies” only in the process of the customer entering and exiting from the control panel of his website and its affiliated applications (see the privacy policy).
We are committed to providing technical support at the level of server maintenance and follow-up only. Pixel Technology is not obligated to provide any type of technical support services for any software or systems installed on the server by the customer himself in exchange for running a service on his site.
Pixel Technology Corporation has the right to cancel the contract with the client and stop the service at any time, explaining the reasons to the client. Pixel Technology is committed to returning all remaining financial rights to the client along with a backup copy if the reason for the cancellation is not one of the prohibited activities on our servers.
We care about our customers and always want the best for them, so Pixel Technology has the right to change any clause or material of this agreement at any time it deems appropriate, and the customer is supposed to always be aware of these changes even if he does not receive any notification.
You will receive a password when you register an account with us. After completing the registration process for the Service, you are responsible for maintaining the confidentiality of your password and account and are fully responsible for all activities that occur under your password and account. You agree to:
You will immediately notify Pixel Technology of any unauthorized use of your password or account or any other breach of security.
Make sure to log out of your account at the end of each session by going to the log out link from your account control panel. Pixel Technology will not be liable for any loss or damage arising from your failure to comply with this order.
In the case of renewal: The customer is obligated to renew on the due date for issuing his invoice, and the customer will be notified of the renewal date at least 15 days before it.
We are not responsible for any business dealings outside of our private ticket system or email with anyone, under any circumstances
We reserve the right to refuse, terminate or cancel any contract, at our sole discretion
All customers have the right to obtain stamped and certified paper copies from the company as official contracts in the event that the customer requests the service electronically and does not visit our offices. We will be happy to send a paper copy of the contract to the customer’s mailing address. Please request a contract by opening a ticket in the Customer Service area.
Pixel Technology Privacy Policy
Logging data and certain other information about you is subject to our Privacy Policy. For more information, see our Privacy Policy at https://pixllmall.com/privacy-policy/ You understand that by using the Service you consent to the collection and use (as set forth in the Privacy Policy).
Payment policy
The amount due will not be refunded if the customer violates any of the terms and rules agreed upon in the usage policy for the service provided.
The amount is not refundable after 5 days of delivery of the service
The amount due will not be refunded after receiving the work without any clear justification or failure to comply with the terms of the offer shared therein
The amount will not be refunded except upon a direct request from the customer, by a written message from the customer’s e-mail address registered with us, and after confirming with the customer personally via a phone call to the phone number registered with us.
Bank financial deposits that are more than 30 days old and their requests have not been executed due to their owner not communicating with us by phone, direct personal attendance, or by email or the ticket system approved by the Pixel Technology service, are considered void and their owner has no right to claim. There is no claim for any service from Pixel Technology.
We do not bear any responsibility as a result of any error in financial transfers or bank deposits
When depositing sums of money into our account, we must be notified to confirm the deposit within a period not exceeding 72 hours
Website design services
You must pay 50% of the amount before starting work on the service you requested from Pixel Technology.
The client must provide us with all the information required to carry out his work, and any other additional matters that we may need to know in order to achieve a better work outcome, while we emphasize the necessity of the client communicating with us throughout the work period, especially during the final reviews period.
After studying the submitted request and concluding an agreement with the client, we commit to the agreed-upon period for delivering the work, and for any delay that may occur by the client or failure to respond to our messages or confirm the possible final versions of delivery, we do not bear any responsibility for it under any circumstances.
After completing the required work, it is presented to the client, so that he can request any modifications (revisions), and the client must explain the modifications he requests in full detail so that we can implement what he requests as quickly as possible.
We do not bear responsibility for adding content to the site, of all types and forms, and if the customer asks us to add content to his site, he must provide us with all the content required to be placed on the site, noting that there will be additional fees for adding your content to the site.
After completing the entire work, the customer has the right to request any modification as agreed upon in the required design plan
For all amendments requested by the customer that were not agreed upon during the final agreement with the customer, the customer must pay an additional amount due to be agreed upon, and this item relates to additional requests that are submitted after the final agreement.
In all website design packages, our logo is placed at the bottom of every website we design with a link to the Pixel Technology website. If the client does not wish to place the logo and link, he must pay 40% of the value of the work.
We are not responsible for any errors that the customer may make on his site, and the customer is not entitled to demand any amendment or compensation for what may happen.
Technical support is responsible for assisting the customer in all the work that we carry out only, and for any work carried out by third parties for which we do not provide any technical support.
Hosting services
It is prohibited to use the site or any of the services for illegal purposes. Such as attacking or hacking a website, device, company, or any network, or attempting to do so, or hacking, and publishing and distributing copied or unauthorized materials or programs…or deception, forgery, fraud, threatening or harassing any person, company, or group, or publishing pornographic or sexual materials. Or spreading viruses or spy files, or placing links to sites containing such violations.
It is prohibited to violate intellectual property rights, defame a person, institution, or company, or intentionally publish any information that causes harm to a company, person, country, or group, and not to post piracy materials, stolen programs, or anything that violates Internet laws.
It is prohibited to use the site or any of the services to harm the provider (server) or other sites on the provider or any other sites, and Pixel Technology has the right to delete or block any program, page or files that cause harm to the server or the rest of the other sites.
Pixel Technology strictly prohibits the use of any of its devices or the email provided for the purposes of sending advertising or spamming messages in violation of the laws. The customer’s use of mail for purposes that violate the laws, as stated above, gives Pixel Technology the right to stop or cancel the account without prior warning, and the customer has no right to demand a refund of any amounts paid.
Pixel Technology has the right to stop any program or service added to any site in the event of any security or technical defect in it. In the event of a cessation or breakdown of this service, the subscriber will not be compensated.
The client is fully responsible for everything published on his site from a legal standpoint, and Pixel Technology is not responsible at all for any damage that may be caused to your work or your site while using any type of software (scripts) or any defect in the sites that are destroyed by their owners or hacked or Even as a result of a sudden downtime of the server or as a result of malfunctions in its internal parts, the subscriber is fully responsible for creating backup copies of the site’s files, databases, mail contents and other contents of his site.
We notify our customers before the end of the hosting period in several stages: a month before, two weeks before, three days before, and one day before. These alerts will come to you on your registered and approved email address. Failure to pay on the last day of your hosting expiration will subject your website to immediate downtime. After 15 days of non-payment, we will permanently delete your site from our servers, and the customer has no right to request any backup copies. Pixel Technology does not bear any responsibility for the damages that may befall the customer as a result of this cessation or cancellation of its services.
In the event of a breach of any of the terms of this agreement, we will be forced to suspend your account with us without any prior notice or justification, without bearing any legal responsibility resulting from that.
Brand and brand identity design services
It is not possible to request a refund of the amount paid after starting the work in any case and whatever the circumstances that require it. Also, when requesting a logo or publication design, it is necessary to pay half or the full amount agreed upon before starting the design.
In the event of a delay in delivering the design to the client and this delay was caused by a change in the client’s requirements or a delay by the client in delivering the required materials or for any reason on the part of the client, Pixel Technology will not be responsible for this delay, and the remaining amount of the value must then be paid. The design will be finalized as soon as the agreed upon period ends.
Upon completion of the design of any logo or publication, Pixel Technology makes all modifications that are not outside the scope of the agreement directly during the first week of the completion of the design, and after that Pixel Technology is not responsible for any modifications requested nor for the duration of implementing these modifications.
The official and approved means of communication in Pixel Technology are technical support tickets from the customer service area. This system keeps all conversations and rehearsals in one place for easy review between the two parties.
Pixel Technology is not responsible at all for the work that the client delays in receiving or approving its rehearsals within a maximum period of 15 days from the date of sending the notification of the completion of the work or rehearsal.
When agreeing on the details of the contents of the logo or publication to be designed or developed, the customer is not entitled to demand the addition of any additions, no matter how minor or simple, under the current cost framework. Rather, any addition or modification is calculated at a new, independent cost.
Pixel Technology is not responsible at all for the policies of other intermediary companies that are dealt with, such as electronic payment system companies. When an electronic payment system is used and a financial problem occurs, the intermediary company must be reviewed to find out the problem. Therefore, the institution is not obligated to any compensation as a result of the problems that occur due to these companies.
You must read the agreement and agree to all terms before depositing or transferring funds. Once the service is agreed upon and the amount or part of it is transferred, the customer is considered to have agreed to these terms and all the terms and conditions of dealing mentioned on this page will apply to him.